What are the system requirements for using tcbdata.com?

The Datafeed Reporting login option is gone. How do I login?

Why am I being asked to enter my email address when I change my password?

Why do I receive a "Bad Request" (HTTP 400) error when I access a page on tcbdata.com?

What do I do if I receive an error?

Why does nothing happen when I click a link or menu option?

Will bookmarks work on tcbdata.com?

How do I upload my SOLAR spreadsheet?

Why haven't I received any confirmation emails from TCB Data Systems?

Why does my browser display outdated information?

What are the system requirements for using Tcbdata.com?
Tcbdata.com requires a modern web browser, preferably Mozilla Firefox, Google Chrome or Microsoft Internet Explorer. If you experience unexpected behavior, please feel free to let us know by sending an email to admin@tcbdata.com.
Tcbdata.com requires both "browser cookies" and Javascript to be enabled. We use cookies to maintain session information, as well as some customization options whenever you log back in. Javascript is used throughout the site, from handling DHTML menus to ensuring data integrity through form validation. It is a key aspect of tcbdata.com's usability.

The Datafeed Reporting login option is gone. How do I login?

We have significantly updated our entire website, and one result is an entirely new login process. Fortunately for you, it's much easier. Simply click the "login" link in the left menu and enter your Datafeed Reporting username and password. The system will recognize your login as one for Datafeed Reporting, and you will be taken there directly.

Why am I being asked to enter my email address when I change my password?

Our new login process now supports individual user logins, rather than organization-wide logins. Your e-mail address is the unique identifier that allows us to contact you when activity reports are processed. We may also use the e-mail address to contact you when our system notifies us that you have encountered an error while using the website. Your e-mail address will never be given out to third parties.

Why do I receive a "Bad Request" (HTTP 400) error when I access a page on tcbdata.com?

A "Bad Request" error occurs when a browser sends a request for a page that the web server can not understand. We have found that many times someone receives this error, it is due to "malware" installed on their workstation. Most malware that installs itself as a plug-in to Internet Explorer quietly alters or redirects page request URLs to benefit their advertising clients, but can also be known to have bugs that simply produce bad requests. To eliminate these errors, you must run a malware removal tool. We recommend "Spybot - Search & Destroy" (http://www.safer-networking.org/en/home/) or "Ad-Aware" (http://www.lavasoftusa.com/software/adaware/). You may need to contact your network administrator in order to run these applications. If the "Bad Request" error persists after the infected PC has been cleaned, please feel free to contact us immediately.

What do I do if I receive an error?

If you receive a page or alert box stating that an error has occurred while using the site, please contact admin@tcbdata.com to let us know the following:

• Your company name and your contact information
• What you were were attempting to do
• What the error text was
• What browser/operating system you are using

In the rare occurrence of a server error, our administrators will be automatically notified. However, some errors occur in the browser, and thus we can not be automatically alerted. By providing us with detailed information, we will be able to resolve your issue quickly.

Why does nothing happen when I click a link or menu option?

Some companies use "popup blockers" to reduce browser window clutter. Some of our applications, such as SOLAR and Datafeed Reporting, have not yet been integrated into our new site architecture, and thus open new windows when they are launched. You may need to disable your popup blocker to allow these web applications to launch. You may need to contact your system administrator for assistance.

Will tcbdata.com bookmarks work?

All pages use Secure Sockets Layer (SSL) to encrypt your communications with our server. Old bookmarks that do not request the pages securely will not work. In addition some pages use a dynamic URL encryption method to assure even greater security. Bookmarking these pages will not work because the URL for these pages change every time you log in.

How do I upload my SOLAR spreadsheet?

Using the "Login" menu above, click on the "VARS Reporting Services" option and enter your username and password. Under the "Reporting" menu header on the left, click on the SOLAR 2.0 option. Once in SOLAR 2.0, mouse over [Update SOLAR via file], and choose the [spreadsheet] option. Follow the directions on the pages that follow.

Why haven't I received any confirmation emails from TCB Data Systems?

Information Vendors and Providers are responsible for updating their Processed Report Notification email list on tcbdata.com. Do this by logging into the "VARS Reporting Services" option under the "Login" menu above, then click the "Processed Report Notification" link in the menu on the left side of the screen. The email addresses managed on that page will also receive periodic TCB Data Systems administrative notices. In addition, if you are an Information Vendor, an Information Provider may attempt send notifications to these addresses as a group.

All browsers cache web-pages. The page you view may not be updating because your browser is using a cached page saved on your computer. To fix this problem, you must clear your cache.

Using MS Internet Explorer version 6:
• Select ‘Internet Options’ from the ‘Tools’ drop down menu.
• From the default ‘General’ tab, click the ‘Delete Files’ button in the ‘Temporary Internet Files’ section.
• Click the ‘Delete all offline content’ checkbox and click the ‘OK’ button.
• Click the ‘Close’ button.
• Restart Internet Explorer.

Using MS Internet Explorer version 7:
• Select ‘Internet Options’ from the ‘Tools’ drop down menu.
• Click the ‘Delete’ button in the ‘Browsing History’ section.
• Click the ‘Delete Files’ button in the ‘Temporary Internet Files’ section.
• Click the ‘Close’ button. Click ‘Ok’.
• Restart Internet Explorer.

Using Firefox version 3
• Select ‘Options’ from the ‘Tools’ drop down menu.
• Select the ‘Privacy’ option.
• From the ‘Private Data’ section, click the ‘Clear Now’ button.
• Make sure the ‘Cache’ option is checked and click the ‘Clear Private Data Now’ button.
• Click ‘Ok’.
• Restart Firefox.